Refund & Returns Policy

Returns

We offer a 14-day return policy, giving you 14 days from the date of delivery to request a return.

To qualify for a return, the item must be unused, in its original packaging, and in the same condition in which it was received. Proof of purchase (invoice) is also required.

To initiate a return, please contact us at support@heliosliving.co.za. Once your return has been approved, we will issue a return shipping label along with instructions on how and where to send your item. Please note that items returned without prior authorisation will not be accepted.

For any questions regarding returns, feel free to contact us at support@heliosliving.co.za.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately. We will require photographic evidence of the damage or incorrect item to be sent to support@heliosliving.co.za so that we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return. This includes paint, fireplace glass cleaner, and any sealing rope or insulation blanket cut to length, as these cannot be resold once cut or opened. If you are uncertain whether your item qualifies for return, please contact us and we will be happy to assist.

Please note that sale items are final and cannot be returned.

Exchanges

The quickest way to receive the item you want is to return your original purchase and, once the return has been approved, place a new order separately.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome of your refund request. If approved, the refund will be processed automatically to your original method of payment. Please note that it may take additional time for your bank or card provider to reflect the refund.