Privacy & Cookie Settings

Cookie Policy

We use cookies to help improve your experience on https://www.heliosliving.co.za. This Cookie Policy forms part of Helios Living's Privacy Policy and explains how cookies are used between your device and our website. We also provide basic information on third-party services we may use, which may set their own cookies; these are not covered by this policy.

If you do not wish to accept cookies from us, you may configure your browser to refuse cookies from https://www.heliosliving.co.za. Please note that doing so may limit our ability to provide certain content and services.

What is a cookie?

A cookie is a small piece of data stored on your device when you visit a website. It typically contains information about the website itself, a unique identifier that allows the site to recognise your browser on return visits, additional data relevant to the cookie's purpose, and a defined lifespan.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store user preferences (e.g. time zone or notification settings), and personalise content (e.g. language or advertising).

Cookies set by the website you are visiting are known as "first-party cookies" and generally track activity only on that site. Cookies set by other companies are known as "third-party cookies" and may be used to track your activity across multiple websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies
Essential cookies are necessary for core website functionality, including logins, account management, shopping carts, and payment processing. We use essential cookies to support these functions on our site.

Performance cookies
Performance cookies track how visitors use a website without collecting personal information. This data is typically anonymised and aggregated to help us understand usage patterns, identify issues, and improve the overall visitor experience. These may be set by us or by third-party services. We use performance cookies on our site.

Functionality cookies
Functionality cookies collect information about your device and preferences (such as language or time zone) to provide a more customised experience. These may be set by us or by third-party services. We use functionality cookies for selected features on our site.

Targeting/advertising cookies
Targeting and advertising cookies help determine which promotional content is most relevant to you, and may be used to deliver targeted advertising or limit repeat ad impressions. These may be set by us or by third parties, and may be used to track activity across other websites using the same service. We use targeting/advertising cookies on our site.

Third-party cookies on our site

We may work with third-party providers, such as analytics and content partners, and grant them access to limited information to carry out specific functions on our behalf. These providers may set their own third-party cookies. As we do not control third-party cookies, they are not covered by this policy.

Our third-party privacy commitment

We review the privacy practices of all third-party providers before engaging their services, to ensure alignment with our own standards. We will never knowingly work with a service that compromises or violates our users' privacy.

How to control or opt out of cookies

You can instruct your browser to refuse cookies from our website. Most browsers accept cookies by default, but settings can be adjusted to refuse all cookies or to notify you when a website attempts to set one.

If you use multiple devices, you will need to update your settings on each device individually.

While blocking certain cookies may have minimal impact, blocking all cookies may prevent access to some features and content on our site.

Information abuse and community conduct

We do not tolerate doxxing (the publishing of private or personal information about an individual without consent), cyberbullying, or other forms of information abuse on https://www.heliosliving.co.za.

If we become aware that a child's personal information has been disclosed on our site without a parent or guardian's consent, we will remove the content as quickly as possible and take appropriate disciplinary action against the responsible account.

Third-party access to information

We do not knowingly disclose personally identifying information, including information provided by children, to third parties. We may share anonymised and aggregated data (such as analytics) for business, marketing, or public relations purposes.

Parental controls and intervention

As a parent or guardian, you may at any time request that we stop collecting further information from your child for a particular activity or account. If consent was previously given, you may log in to review, edit, or delete your child's information, or contact us to request its removal from our records.

Please note that removing certain information may result in termination of the associated account or activity.

Helios Living is committed to providing the best possible service to our customers, and we do not tolerate unlawful activity or abuse of our systems. We respect freedom of speech and expression, provided it does not cause harm to others. These guidelines exist to protect you, our other customers, and Helios Living. We reserve the right to update this policy at any time, so please check back periodically.

Managing your cookie settings

Most browsers allow some level of control over cookies through their settings. For more information on cookies, including how to view which cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.