Privacy Policy

Privacy Policy

This Privacy Policy describes how heliosliving.co.za (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase through the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information described below) as "Personal Information." Please see below for more detail on what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and general interaction with the Site.
• Purpose of collection: to ensure the Site loads and functions correctly for you, and to perform analytics on Site usage so we can improve the Site over time.
• Source of collection: collected automatically when you access the Site, via cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our e-commerce processor, [platform name — see note below].

Order information

• Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.
• Purpose of collection: to fulfil our contract with you by providing the products or services you've ordered, to process payment, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and — where consistent with your stated preferences — provide you with information or advertising relating to our products or services.